FAQ

If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.

All contracts are month-to-month. However, we do require  30 days notice before you move out.

We require a government-issued photo ID (example: driver’s license or passport).

Even wine that you plan to lay down for many years should be accessible enough that you can try a bottle from time to time as the wine develops. Adjusting your own drinking window accordingly.

Horizontal racking is a space-efficient way to store your bottles, and it definitely can’t harm your wines.

No, we rent on a month-to-month basis unless the customer requests otherwise.

Storage facility access is 7am-8pm PST. Access outside of these hours will be handled on a case by case basis.

Please park in our designated loading zones while you access your storage unit.

We charge approximately $100 in start up fees. This includes a refundable deposit for an access and security fob, and two non-refundable one-time payments for a cylinder lock package and admin fee. These are only applicable to your first month of renting with us

You can pay in person, or make a payment through our website.

Cheques, VISA, MasterCard.

No. At the time of signing you will be issued an access fob to gain access that will allow you access to your unit during normal access hours.

Yes. You are welcome to use our complimentary carts to move in.

If two weeks’ notice is provided, we will prorate the unused portion of the month. You will be issued a refund to the method of payment we have on file.

We will need to issue you a new one. This will be subject to a second refundable deposit, and you will not receive a refund for the initial deposit.

The rental process can be done completely remotely with a call or email to our reception desk. As long as you (or an authorized individual) can come by the facility during office hours of Monday- Friday, 9am – 5pm to pick up the lock, keys, and fob on or before your move-in date, we can handle everything over the phone & email, including an E-Signature lease.

The North Shore’s
Premium Wine
Storage Facility

We provide top level of customer service, premium benefits and convenience that simply can’t be matched.

Call Now Button